At Savara Luxe Safari, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a booking, or interact with us in any way.
By using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal information to provide you with the best safari experience. This includes:
a. INFORMATION YOU PROVIDE TO US:
Personal Details: Name, email address, phone number, postal address, passport information, and emergency contact details.
Payment Information: Credit card or bank details for processing payments.
Booking Details: Travel preferences, dates, accommodations, and other trip-related information.
Special Requests: Dietary requirements, medical conditions, or accessibility needs to ensure a seamless experience.
b. INFORMATION COLLECTED AUTOMATICALLY:
When you visit our website, we collect: Device Information: IP address, browser type, operating system, and location.
Usage Data: Pages visited, time spent on the site, and clicks.
Cookies: Small data files stored on your device to enhance your browsing experience.
c. Information from Third Parties:
Partner tour operators, travel agents, or platforms may share information for booking and operational purposes.
2. How We Use Your Information.
We use your information to:
Facilitate safari bookings, itineraries, and travel-related services.
Process payments securely.
Personalize your safari experience based on preferences.
Send booking confirmations, updates, and communications.
Respond to inquiries and provide customer support.
Improve our website, services, and user experience.
Comply with legal obligations (e.g., visa requirements, health regulations).
Send marketing communications (if you've opted in).
3. Sharing Your Information.
We do not sell or rent your personal information. However, we may share it with:
SERVICE PROVIDERS: Hotels, camps, airlines, and local guides to fulfill your booking.
PAYMENT PROCESSORS: To process your payments securely.
GOVERNMENT AUTHORITIES: Where required for visa applications, permits, or legal compliance.
THIRD-PARTY PARTNERS: Marketing platforms or analytics tools to improve our services (with consent).
LEGAL OBLIGATIONS: If required to comply with legal processes or protect our rights.
4. Data Storage and Security.
We prioritize the security of your data. Your information is stored on secure servers with encryption protocols in place. We implement firewalls, secure payment gateways, and access control to prevent unauthorized access. While we take every reasonable precaution, no method of online transmission or storage is 100% secure.
5. Cookies and Tracking Technologies.
OUR WEBSITE USES COOKIES TO:
Enhance functionality and improve user experience.
Analyze website traffic and optimize performance.
Remember your preferences (e.g., language, region).
You can control or disable cookies in your browser settings. Note that disabling cookies may affect website functionality.
6. Your Rights.
As a user, you have the following rights:
ACCESS YOUR DATA: Request a copy of the personal information we hold.
CORRECT YOUR DATA: Update or amend inaccurate information.
DELETE YOUR DATA: Request the deletion of your personal information (subject to legal requirements).
OPT-OUT OF MARKETING: Unsubscribe from promotional emails by clicking the “unsubscribe” link.
RESTRICT PROCESSING: Limit how your data is processed under certain conditions.
To exercise these rights, please contact us at
[email protected].
7. Third-Party Websites.
Our website may contain links to third-party websites (e.g., partner accommodations or travel blogs). Savara Luxe Safari is not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.
8. International Data Transfers.
Savara Luxe Safari operates in Kenya, Tanzania, Rwanda, and Uganda. Your personal data may be transferred to or processed in countries outside your home country. We ensure that any such transfers comply with applicable data protection laws to safeguard your information.
9. Children's Privacy.
We do not knowingly collect information from individuals under the age of 18 without parental consent. If we become aware that a minor has provided personal information, we will delete it promptly.
10. Changes to This Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on this page with a revised "Effective Date". We encourage you to review this policy regularly.
11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: Savara Luxe Safari
PHONE/WhatsApp: +254 734 361 425
ADDRESS: Karen Office Park - Langata Road. Nairobi Kenya
12. Consent.
By using our website and services, you consent to the terms outlined in this Privacy Policy.
